How To : iPhone / iPod Touch & iPad Crash Reports

If one of our iPhone, iPod Touch or iPad apps crashes for any reason then it will generate a crash report, which will be copied to your computer when you next connect the device and sync it using iTunes.

Here is how to find the crash report on your computer...

Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

Windows XP : C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>

Windows Vista : C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

The log file names start with application name and have the extension “crash”. The logs themselves are just text files, so you can open them in your text editor and cut & paste, or (preferably) attach them to an email.

Please either paste the full contents of the crash log into a Support Request, or email it to support@ginetix.com. Either way please include a full description of what was happening when you had the problem.

We'll then get to work finding you a solution straight away.

Thank you,

The Ginetix Team.